REFUND POLICY

Thank you for visiting Contentsqure Digital, which is managed and operated by CONTENTSQURE DIGITAL PRIVATE LIMITED (“we,” “us,” or “our”). This Refund Policy outlines the specific terms and conditions that govern our payment gateway services. By continuing to use or access our platform, you acknowledge that you have read, understood, and agreed to the terms set forth in this policy. If you do not accept these conditions, you must immediately stop using our services, as compliance with this policy is required for continued usage.

Eligibility for Refunds

Refund requests may be considered under the following conditions:

• Duplicate Charges: If your account was charged multiple times for the same transaction, you may qualify for a refund.
• Unauthorized or Fraudulent Transactions: If a payment was processed without your authorization or fraudulent activity occurred, you may be eligible for a refund.
• Failed or Incomplete Transactions: If funds were successfully deducted but the intended product or service was not delivered.

To qualify for a refund, you must submit your request within 48 hours of the original transaction date. Refund requests filed after this period may be declined at our discretion, as confirming transaction details may become increasingly difficult over time.

Refund Request Process

To initiate a refund, please submit the following details via our designated support channels:

• Transaction Details: Include the transaction amount, date, and transaction ID to help us locate and confirm the payment.
• Reason for Refund: Provide a clear explanation detailing the issue behind your refund request.
• Supporting Documentation: Attach relevant evidence such as receipts, email communications, or screenshots to support your claim.

Refunds will typically be issued in the original transaction currency and amount unless stated otherwise. Upon receiving your request, we will carefully assess the provided information to determine eligibility.

If your refund is approved, the funds will be credited back to the original payment method within 5-7 business days. However, processing times may vary depending on your bank or payment provider's policies.

Non-Refundable Transactions

Refunds will generally not be provided in the following situations:

• Requests Filed After the Deadline: Refund requests submitted beyond the 48-hour eligibility period will not be accepted.
• Successful Delivery of Products or Services: Refunds are unlikely if the agreed-upon product or service has already been delivered.
• Violation of Platform Policies: Refunds may be denied if the transaction violated our terms and conditions, including cases of misuse or fraudulent activity.
• Fraudulent or Deceptive Claims: We reserve the right to reject refund requests that appear fraudulent or intentionally misleading.

Contentsqure Digital maintains the right to deny any refund requests that fail to meet the established criteria. We are not liable for issuing refunds under these conditions.

Third-Party Payment Processors

Refunds may be subject to the terms and processing timelines of banks, financial institutions, or third-party payment providers involved in the transaction. While we will strive to assist with refund concerns, we are not responsible for delays, denials, or policy decisions made by these external entities.

Users are encouraged to review their respective financial institutions' refund policies, as they may differ from ours.

Policy Modifications

We reserve the right to modify or update this Refund Policy at our discretion. Changes may be implemented to reflect evolving legal requirements, industry standards, or internal business processes. Any updates will be posted on our website, with the revised policy taking immediate effect for all new refund requests.

Users are responsible for periodically reviewing this policy to stay informed of any changes. Continued use of our services following an update signifies acceptance of the modified terms.

Contact Information

For questions about this Refund Policy, guidance on refund eligibility, or to submit a refund request, please reach out to our support team at info@contentsquredigital.com. Our team is prepared to assist you and address any concerns you may have.